Términos del servicio
TERMS OF SERVICE
Last updated: 13 February 2026
OVERVIEW
This website is operated by Serravalle B.V., a private limited company incorporated under the laws of The Netherlands, registered with the Dutch Chamber of Commerce (KVK) under number 99629976, VAT-ID NL869067916B01, with its registered office at Coolsingel 104, 3011 AG Rotterdam, The Netherlands.
Throughout the site, the terms “we”, “us” and “our” refer to Serravalle B.V.
We operate this website and online store, including all related information, content, features, tools, products and services (the “Services”). The Services are hosted by Shopify Inc., which enables us to provide our products and services to you.
By accessing or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
You must be at least the age of majority in your country of residence to use our Services.
When placing an order or creating an account, you agree to provide accurate, complete and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
We reserve the right to suspend or terminate accounts where false, misleading or fraudulent information is provided.
SECTION 2 – OUR PRODUCTS
We make every effort to ensure that product descriptions and images are accurate. However, colors and appearance may vary depending on your device and screen settings.
All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue products or limit quantities.
Nothing in this section limits your statutory rights under Dutch or EU consumer law.
SECTION 3 – ORDERS
By placing an order, you submit an offer to purchase a product. A binding contract is formed only once you receive an order confirmation email.
We reserve the right to refuse or cancel any order for legitimate reasons, including pricing errors, suspected fraud, or unauthorized resale.
Your purchases are subject to our Refund & Returns Policy.
Products are intended for personal use only and not for commercial resale.
SECTION 4 – PRICES AND BILLING
All prices are displayed in the applicable currency and include VAT where required, unless otherwise stated.
Shipping costs, customs duties and import charges are not included unless specified.
You agree to provide current and accurate payment information and confirm that you are authorized to use the selected payment method.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates and not guaranteed.
We are not liable for delays caused by carriers, customs authorities or circumstances beyond our reasonable control.
Risk of loss transfers to you upon delivery to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including text, images, graphics, designs, trademarks and logos, is the property of Serravalle B.V. or its licensors and is protected under intellectual property laws.
You may not reproduce, distribute, modify or exploit any content without prior written consent.
“SERRAVALLE” and associated marks are registered trademarks.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. These are provided “as is” without warranties.
Your use of such tools is at your own risk and subject to the third party’s terms.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for their content, policies or practices.
Accessing third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify Inc. However, all sales transactions are made directly with Serravalle B.V.
Shopify is not responsible for any aspect of sales between you and Serravalle B.V., including product quality, delivery or customer service.
SECTION 10 – PRIVACY POLICY
Personal data is processed in accordance with our Privacy Policy.
As our store is hosted by Shopify, certain personal data may also be processed by Shopify in accordance with its Privacy Policy.
SECTION 11 – FEEDBACK
If you submit feedback, reviews or suggestions, you grant us a worldwide, royalty-free, perpetual license to use, reproduce and publish such feedback for business purposes.
You confirm that you have the necessary rights to provide such content.
SECTION 12 – ERRORS AND INACCURACIES
We reserve the right to correct errors in pricing, descriptions or availability and to cancel orders affected by such errors.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, infringe intellectual property rights, transmit harmful code, or engage in fraudulent or abusive conduct.
We may suspend or terminate access if these Terms are violated.
SECTION 14 – TERMINATION
We may terminate or suspend access to the Services if you breach these Terms.
Provisions relating to intellectual property, liability, governing law and dispute resolution survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services are provided on an “as is” and “as available” basis, except where otherwise required by law.
Nothing in these Terms limits your statutory consumer rights under Dutch or EU law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Serravalle B.V. shall not be liable for indirect or consequential damages arising from use of the Services.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
This limitation does not apply where liability cannot be excluded under applicable law.
SECTION 17 – INDEMNIFICATION
You agree to indemnify Serravalle B.V. against claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain valid.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Serravalle B.V. regarding use of the Services.
SECTION 20 – ASSIGNMENT
You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of The Netherlands.
Disputes shall be submitted to the competent courts of Rotterdam, The Netherlands, unless mandatory consumer protection law provides otherwise.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of changes.
SECTION 24 – CONTACT INFORMATION
Serravalle B.V.
Coolsingel 104
3011 AG Rotterdam
The Netherlands
KVK 99629976
VAT-ID NL869067916B01
Email: hello@serravalle.co
Website: www.serravalle.co